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Return & Refund Policy

Our goal is to make online shopping and returning products a very simple process; we realize that not everything you purchase from us is exactly what you wanted.

Simple Product Return Process:

  • Product was purchased within 30 days
  • Determine if the product is a returnable product; some products the manufacturers prefer to handle the returns and repairs.
  • Ensure the product is still in the original packaging and is not damaged; damaged packaging is subject to a 50% fee, products showing excess usage may be returned to the customer.
  • Please email us or call us 781-935-1799 (Monday-Friday 7:30am to 6pm) feature to obtain a Return Authorization Number and send the package back to us on our address (4 Draper St. Woburn, MA 01801 USA) with return authorization number.
  • Securely package the product in a box with a copy of your original invoice and affix the UPS label and write the Return Authorization Number on the outside of the box
  • Please allow 10 days for your package to be received and resolved.
  • After 30 days no package will be accepted for cancellation
  • We replace the products as per our terms, we do have refund policy.
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